Help Center – How-to guides

Please mind, that to be able to restore your data you need to have made a backup.

If you've backed up your data, you can always restore it through Settings > My Data > Restore Data or with the Sign in and restore data option when starting the app - enter the email and password you used when creating your backup account.

If you have not made a backup but have a device with all of your data in My Calendar, you can back up your data there through Settings > My Data > Backup.

If you do not have a backup nor a device with your data, unfortunately, your data cannot be restored

Our recommendation: always back up your data to keep it secure and avoid losing it.

Set up the backup when you start using the app or through Settings > My Data > Backup > Auto backup. Then all the data you logged in the app will be automatically saved and updated every week.

If you lost your data after deleting the backup (in Settings > My Data > Delete my Account) and resetting the app (in Settings > My Data > Delete data from phone or by deleting app data in the settings of the device), all the data from the app and the backup will be permanently deleted.

To set us a password go to Settings > Secure access (PIN) > PIN. Now set a PIN, confirm it and set a recovery email.

We require an email while setting a [PIN] so that the [PIN] can be recovered if you forget it.

You can use the email from your Google Play account. To find it open the Google Play app and tap the account icon in the top right corner of the screen – the email is right below the account name.

Fingerprint and face recognition options can be enabled in Settings > Secure access (PIN) > Fingerprint or Face recognition.

Please mind, that you need to have these options enabled in the settings or your device first.

If you found that your entries have disappeared, please contact us at diary@simpleinnovation.us or in the review section of My Diary on Google Play.

Do not delete, reinstall the app or delete app data as this will erase all entries permanently.

"To back up your My Diary entries, follow these steps:

Go to Settings > Backup & Restore

In the Backup to Google Drive section, tap Configure

Select the Google account to which you want to save the backup

You should now have your backup set up

To restore your entries in My Diary, follow these next steps:

Go to Settings > Backup & Restore

Tap Restore data and select the the most recent backup

Your data should be restored

Note that this will overwrite your current entries with the backup data - the entries that were not backed up will be lost

Alternatively, the first time you start My Diary, tap Log in and restore

If necessary, select the Google Play account to which you backed up your data

Your data should be restored"

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